Delete your Connect account
This page is for Connect, the messaging and calling app by AMI GLOBAL (Muscat, Sultanate of Oman), on Google Play, the App Store, the web and Windows.
In the app (fastest)
- Open Connect.
- Go to Settings, then Account.
- Tap Delete Account.
- Confirm with the code we text you, or with your password if your account signs in with a username.
Your account is deleted at once.
Without the app
If you no longer have the app or the phone, send an email to [email protected] with the subject Delete my Connect account. Write the phone number or the username of the account.
We check that the request comes from the owner of the account, for example by texting a code to the account's phone number. Then we delete the account within 30 days and tell you when it is done.
What is deleted
- Your profile: name, username, photo, "about" line and business profile.
- Your phone number and sign-in details.
- The messages you sent, and the photos, videos, voice notes and files still on our servers.
- Your contacts list, devices, settings and status updates.
- Your backups.
- The ID photos you sent to get a verified badge.
Files you stored with us (your profile photo, your backups and the ID photos for the verified badge) are removed within 30 days of the deletion. Deleting an account cannot be undone.
What is kept
- Messages you already sent stay on the phones of the people you sent them to.
- Reports about abuse, for as long as needed to keep Connect safe.
- A log of the sign-in codes sent to your number, for a short time, to stop abuse of the SMS system.
- Anything the law requires us to keep.
Delete some of your data and keep your account
- A message: hold it and tap Delete for everyone.
- Your status: delete it, or wait: it disappears after 24 hours.
- Your photo, "about" line or business profile: change or remove them in Settings.
- Your backup: Settings, then Backup, then delete the backup.
- A contact: open their profile and remove them.
- Your live location: tap Stop sharing.
- Anything else, such as the ID photos for the verified badge: email [email protected] and we delete it within 30 days.
More about what we collect and why is in our Privacy Policy.